IStorageServer Crash on windows 7

[abdul.shariff]

We are facing a istotageserver.exe is getting crash with event id 1000, what may the reason? If you can guide us it will be great help
Details: IstorageServer Version 2.84
OS: Windows 7 64 Bit.

Details : Debug Assertion failed!
Program c:\program file\kernsafe\istorage server\istorageserver.exe
File: f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\wingdi.cpp
Line: 341

[Olivia (staff)]

Can you please tell us how did it crash? will it crash every time after startup?
We can perform a remote assistance to take a look, if you need, please contact us via: [email protected]

[abdul.shariff]

Due to some reason if the “istorageservice” service is stopped and started back it crash with below mention error in event log. At the time of crash the targets has been exposed to iscsi initiator

Faulting application name: iStorageService.exe, version: 2.80.12.810, time stamp: 0x50596d7e
Faulting module name: UserPlugIn.dll, version: 2.80.12.810, time stamp: 0x50596d32
Exception code: 0xc000000d
Fault offset: 0x00000000000c30a2
Faulting process id: 0x1e4c
Faulting application start time: 0x01cdb9a410253df8
Faulting application path: C:\Program Files\KernSafe\iStorage Server\iStorageService.exe
Faulting module path: C:\Program Files\KernSafe\iStorage Server\UserPlugIn.dll
Report Id: 4f6d0f77-2597-11e2-a60b-0019db7c45e8

[Olivia (staff)]

Can you please send us ([email protected]) the file users.db (in software installation folder) and tell us how did you encounter this problem?